Terms & Conditions

solenttools.co.uk is a website owned by Solent Tools Ltd for the sale of products associated with power tools and garden machinery. These terms and conditions apply to all users and use of this website. If you do not accept these terms and conditions please do not use our website. This is a UK website which has been intended for purchases from UK residents, all prices quoted are in pounds sterling and include Vat. Whilst we welcome international users and purchases we cannot guarantee that our website can account for and take into consideration surcharges, tax and laws of other countries. You are therefore responsible for compliance with the laws of your jurisdiction.

All the spare parts we sell do not come with a guarantee, this is because we cannot guarantee that the part has been fitted and used correctly, nor can we guarantee the original parts of the machine are not faulty and are causing the part that is being replaced to appear faulty. We have over 30 years experience of repairing power tools and garden machinery, we are fully aware of the different symptoms machines have and the different ways that parts break which are caused by different faults. If we believe a part is truly faulty we will replace it free of charge as we know that the quality of parts that we supply are of the highest possible quality (with the exception of when we offer multiples of the same part for the same model). We are not a warranty agent for any brand of power tool or garden machinery and we assume all of our parts are fitted outside of any warranty periods the manufacturer has given.

Whilst we do everything we can to ensure the information on this site is reliable and accurate, we do not accept any liability arising from any inaccuracy or omission in the information on this site. If information is inaccurate then we will go to great lengths to resolve it and ensure errors are not repeated.

To purchase products on this website you do not need to register as you are able to check out as a guest. Both ways of purchasing on the website will require you to provide us with personal information so that we can successfully delivery your order. We operate under the UK Data Protection Act so we can assure you that any information you provide us is kept confidential will not be passed on to any other organisation or company. Please be aware we do not see, collect or retain any payment information as we use a secure payment services to process the payments (either WorldPay or PayPal depending on the service you select). By buying from solenttools.co.uk you agree to be bound by the terms of our privacy policy. 

A full payment must be received before we can accept your order and despatch it. We reserve the right to cancel and refund any order after acceptance and before dispatch, this can be due to a suspicious payment method, insufficient personal information but in most cases this would be due to insufficient stock. We keep almost every item we sell on our shelf, for most products we can restock within 48 hours but there are a few lines that we get specially made that take considerably longer. Where possible we will contact you before cancelling and refunding an order and at this time we will usually be able to give an estimated time for restocking.

You may cancel your order and receive a full refund (including any postage charges) anytime before we dispatch your order. You will need to email or telephone us directly in order for us to cancel your order. Once we have dispatched your order you will need to wait for your order to arrive, you will then need to comply with our returns policy to receive the appropriate refund.

If an order is not delivered in the specified time period Solent Tools Ltd cannot be held liable for any loss or damage directly or indirectly affected by the delay. Solent Tools Ltd will follow the procedures of the delivery company to resolve the delay and any refunds given by the delivery company will passed directly onto the customer. We shall have no liability for any event or circumstance beyond our reasonable control including, without limitation, strikes, industrial disputes, breakdowns.

Our website uses cookies to record user sessions which is essential for our e-commerce services. The data that is gathered is only used by Solent Tools Ltd (providing the browser you are using does not contain faults) to monitor activity and enhance the service that we provide, no personal data will be stored in these cookies. If you wish to permanently disable cookies then please refer to your browser about how this can be done.

The copyright and all other rights in all of the material on this site are owned by Solent Tools Ltd, or the material is included with the permission of the rights owner. The copying, adapting and transmitting of material is ONLY permitted for private and domestic purposes. Solent Tools is a registered trademark of Solent Tools Ltd UK00003070466, any unlicensed use to profit from the Solent Tools name and trademark will be prosecuted. This includes, but is not limited to; selling on Solent Tools products, drop shipping Solent Tools products and copying a Solent Tools image.

Except for our directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us. 

Solent Tools Ltd makes no warranties or representations about the completeness, accuracy, or suitability for any purpose of the information and related graphics published on this site. Technical inaccuracies or typographical errors may be contained within in this site. All liability of Solent Tools Ltd howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Solent Tools Ltd, it’s directors, employees or representatives will not be liable for damage or loss arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected. 

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Solent Tools Limited is a registered private limited company 6175358 (21st March 2007) and is VAT registered in the UK 901596919